HGreg.com Doral has been awarded a 2018 DealerRater Consumer Satisfaction Award, an annual recognition given to auto dealerships that deliver outstanding customer service as rated by online consumer reviews. DealerRater created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.
Consumer Satisfaction Awards are given to the top 10 per cent of U.S. new-car dealers based on their PowerScore, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain an average PowerScore rating of 4.0 out of 5.0.
The PowerScore is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2017 calendar year.
“We’d like to congratulate HGreg.com Doral and all of our Consumer Satisfaction Award winners,” said DealerRater General Manager, Jamie Oldershaw. “DealerRater’s extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it’s clear that HGreg.com Doral stands out amongst its peers in the U.S.”
HGreg.com Doral has achieved consistently high scores on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting HGreg.com Doral’s dealer page will find a “2018 Consumer Satisfaction Award winner” badge on its profile to instantly recognize it as a high quality dealership.
“We’re extremely proud of the dealership and everything we’ve been able to accomplish since settling into the Florida market,” said Co-President John Hairabedian, “We are committed to redefining the car buying experience and we’re honoured to be recognized for our efforts. We couldn’t have achieved this success without the great team we have at HGreg.com.”
DealerRater features more than four million dealer reviews, and has a reachable audience of more than 32 million car shoppers each month. “Our awards program was more competitive than ever this past year, with thousands of dealers across the U.S. and Canada competing to win our coveted Dealer of the Year award,” says Oldershaw. “The Consumer Satisfaction Award is one way for today’s shoppers to instantly recognize quality customer service regardless of brand or region.”
